NBS Virtual Assistant

Section 1: Use Case Identifiers

Use Case ID: HHS-NIH-00053
Agency: HHS
Op Div/Staff Div: NIH
Use Case Topic Area: Government Services (includes Benefits and Service Delivery)
Is the AI use case found in the below list of general commercial AI products and services?
None of the above.
What is the intended purpose and expected benefits of the AI?
The NIH Business System (NBS) is NIH's financial system.

Streamlined Service Desk Operations. The AI-powered chatbot can handle routine user inquiries, reducing the burden on IT service desk. Provides self-service options for users to resolve issues independently.
Describe the AI system's outputs.
The NIH Business System (NBS) Assistant is an AI-powered chatbot to redefine how NBS users engage, and to offer seamless support and personalized assistance across various NBS workstreams. NBS is NIH's financial system.
Stage of Development: Implementation and Assessment
Is the AI use case rights-impacting, safety-impacting, both, or neither?
Neither

Section 2: Use Case Summary

Date Initiated: 01/2024
Date when Acquisition and/or Development began: 07/2024
Date Implemented: N/A
Date Retired: N/A
Was the AI system involved in this use case developed (or is it to be developed) under contract(s) or in-house?
Developed with contracting resources.
Provide the Procurement Instrument Identifier(s) (PIID) of the contract(s) used.
Software - 75N97024F00051. System Integrator - 75N97022F00084
Is this AI use case supporting a High-Impact Service Provider (HISP) public-facing service?
N/A
Does this AI use case disseminate information to the public?
No
How is the agency ensuring compliance with Information Quality Act guidelines, if applicable?
N/A
Does this AI use case involve personally identifiable information (PII) that is maintained by the agency?
No
Has the Senior Agency Official for Privacy (SAOP) assessed the privacy risks associated with this AI use case?
ongoing

Section 3: Data and Code

Do you have access to an enterprise data catalog or agency-wide data repository that enables you to identify whether or not the necessary datasets exist and are ready to develop your use case?
No
Describe any agency-owned data used to train, fine-tune, and/or evaluate performance of the model(s) used in this use case.
G-Invoicing: This dataset includes detailed information related to the G-Invoicing process, such as transaction records and invoicing workflows documentation.

User Provisioning: This includes data related to user access management, including roles, permissions, and user activity logs within the NIH systems.

PRISM-Related Job Aids and Documents: This dataset comprises job aids, guides, and documentation related to PRISM, which supports various administrative and operational functions at NIH.
Is there available documentation for the model training and evaluation data that demonstrates the degree to which it is appropriate to be used in analysis or for making predictions?
Documentation is complete
Which, if any, demographic variables does the AI use case explicitly use as model features?
N/A
Does this project include custom-developed code?
No
If the code is open-source, provide the link for the publicly available source code.
N/A

Section 4: AI Enablement and Infrastructure

Does this AI use case have an associated Authority to Operate (ATO) for an AI system?
Yes
System Name: NBS AI will be part of the NBS Cloud (NBSC) ATO. System name is NBSC.
How long have you waited for the necessary developer tools to implement the AI use case?
6-12 months
For this AI use case, is the required IT infrastructure provisioned via a centralized intake form or process inside the agency?
Yes
Do you have a process in place to request access to computing resources for model training and development of the AI involved in this use case?
Yes
Has communication regarding the provisioning of your requested resources been timely?
Yes
How are existing data science tools, libraries, data products, and internally-developed AI infrastructure being re-used for the current AI use case?
Use of existing data platforms
Has information regarding the AI use case, including performance metrics and intended use of the model, been made available for review and feedback within the agency?
Limited documentation for review